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HI-3000: Medical Front Office and Electronic Health Records Program


Medical Front Office and Electronic Health Records - Overview:

This career choice is ideal for the person who wants to focus their skills on front office administration including an expanded use and application of the electronic health record. This involves direct patient contact, coordinating patient flow, scheduling for both patients and physicians, preparing and maintaining medical records, insurance verification and referrals, chart preparation, medical record management and patient education.

Program Duration: 6 Months

Each time you or anyone in your family visits a doctor, hospital, or health specialist, a record of that visit is documented and maintained. Lab tests, prescriptions, and trips to the emergency room are all a part of an individual's health record. Today, doctors have access to a patient's complete medical history at the push of a few buttons. This information is gathered from multiple locations, yet able to be electronically accessed from one virtual place. The technology that intertwines health information from a variety of sources is known as an Electronic Health Record, or EHR. An electronic health record is a computerized lifelong health care record with data from multiple sources.

mycaa medical career training in action

Within the allied healthcare system, employees are expected to know how to input and retrieve information into an electronic health record. This applies to individuals in both the clinical and administrative fields. It is extremely important that the health record be accurate. In recent years, there have been significant advancements in technology related to maintaining electronic records, along with a sharp increase in the ease of use of such systems. This surge had meant an increase in opportunities in this field, as well as a pattern of growth that will continue to develop over the next several decades. Some of the new positions that have been born out of this growth include: clinical analyst, health information technician, and records and information coordinator.

As with many other fields, individuals with certification generally have an easier time finding employment. They typically earn higher salaries and indicate that the individual has met standards of the certifying institution.

Positions Attainable upon Program Completion:

  • Electronic Health Records Specialist
  • Health Information Administrator
  • Medical Records Administrator
  • Medical Records Technician
  • HIPAA Compliance Officer
  • Medical Front Office Assistant
  • Health Information Support Specialist
  • Medical Office Specialist
  • Medical Office Management and Administrator
  • Medical Receptionist
  • Health Care Administrator

Training Program Overview

Our online video training program not only prepares you for a rewarding career, it validates your knowledge through national industry certification. The Medical Front Office and Electronic Health Records program prepares you for proper handling of patient data, fundamental records and document management, medical office procedures and more.

Program concepts include:

  • Medical Terminology
  • Medical Office Procedure
  • Introduction to Medical Billing & Coding
  • Practical Experience using an Actual EHR Software Program
  • Privacy, Confidentiality, and Security
  • Transitioning from Paper Charts to EHR
  • Using EHRs for Reimbursement
  • Clinical Use of the EHR
  • Health Promotion, Patient Education, and Clinical Decision Support
  • Personal Health Record management
  • Use of the computer in the medical office

Our certified instructors deliver comprehensive video based training, allowing each student the ability to move through the training at their own pace at work, at home, or on the road. There is no more waiting for a course to be scheduled in the classroom or changing your schedule because of cancelled classes.

Our easy to use web based video training (Launch Demo) provides a hands-on, self-paced delivery of course content and grants you the ability to monitor your progress throughout your training.

Let our expert instructors assist you in developing the skill set you need for a productive job in the medical field. MyCareerSkill will provide you with an effective training program to launch your new career in Health Care.

National Certification Exam Pass Rate Average: 70%

MyCareerSkill Certification Exam Pass Rate Average: 90%*

*Based on actual survey results from the CMAA, CBCS and MCAS exams, provided by MyCareerSkill Program Partners.

Certifications Targeted:

  • Certified Electronic Health Records Specialist (CEHRS)
  • Certified Medical Administrative Assistant (CMAA)
  • Microsoft Office Specialist (MOS)

Value of Certification

Our comprehensive Medical Front Office and Electronic Health Records program prepares you for the CEHRS, CMAA, and Microsoft Office Word/Excel certification exams. The Certified Electronic Health Records Specialist (CEHRS) and the Certified Medical Administrative Assistant (CMAA) are nationally recognized certifications from the National Healthcareer Association (NHA). The Microsoft Office Specialist (MOS) is a globally recognized Microsoft certification.

By attaining these certifications, you validate your competency and reliability in the field, and you will be recognized as a Nationally Certified Allied Healthcare professional. The majority of hospitals, private practices and organizations require National Certification as a competency standard. Additionally, by obtaining certification you will obtain a higher level of marketability to potential employers. Employers will have confidence in your proven skill set for job placement!

The Benefits of Certification

  • The majority of hospitals, private practices and organizations require National Certification as a competency standard.
  • Employers will have confidence in your proven skill set for job placement.
  • Certified students have higher marketability in a competitive field.

What are the National Healthcareers Association's requirements to take the NHA National Certification Exams?

The Student must meet one of the following criteria:

The Student must be at least 18 years of age and have a high school diploma, or equivalency, as well as one of the following:

  1. Must have successfully completed an accredited or approved training program within the last year.
  2. OR

  3. Must have worked within the past year in the field of certification for a minimum of one year.

Program Includes:

The following is a breakdown of the courses included in the program: (Click for Description)

  • HI-1011 Medical Office Procedures and Administration:
    Course Description | Course Outline (.doc)
  • HI-1013 Microsoft Office Specialist
    Course Description
  • HI-1014 Human Anatomy, Physiology & Medical Terminology:
    Course Description | Course Outline (.doc)
  • HI-1018 Electronic Health Records:
    Course Description | Course Outline (.doc)


Career Outlook:

Employment is expected to grow much faster than the average. Job prospects should be very good; technicians with a strong understanding of technology and computer software will be in particularly high demand.

Employment change. Employment of medical records and health information technicians is expected to increase by 20 percent, much faster than the average for all occupations through 2018. Employment growth will result from the increase in the number of medical tests, treatments, and procedures that will be performed. As the population continues to age, the occurrence of health-related problems will increase. Cancer registrars should experience job growth as the incidence of cancer increases from an aging population.

In addition, with the increasing use of electronic health records, more technicians will be needed to complete the new responsibilities associated with electronic data management.

Job prospects. Job prospects should be very good. In addition to job growth, numerous openings will result from the need to replace medical record and health information technicians who retire or leave the occupation permanently. Technicians that demonstrate a strong understanding of technology and computer software will be in particularly high demand.

Occupation Description

EHR Specialist's duties will vary with size and specialty of the facility in which they may work. Many can specialize in varying areas or one aspect of the EHR such as entry level coders, encoding within a hospital setting, abstractors and/or coding specialists, HIPAA Compliance Officers or HIM (Health Information Managers) and be over entire departments within larger healthcare facilities. The duties an Electronic Health Records Specialist may perform include, but not necessarily be limited to:

  • 1. Assemble patient's health information to ensure information is complete and accurate.

  • 2. Enter data, such as demographic characteristics, history and extent of disease, diagnostic procedures and treatment into computer.

  • 3. Statistical and Data Analysis for Quality Improvement Measures.

  • 4. Assist with special studies and research for public health agencies.

  • 5. Compile medical care and census data for statistical reports on diseases treated, surgery performed, and use of hospital beds for clinical audits.

  • 6. Manage data backup, retention of records as well as maintain a variety of health record indexes, storage and retrieval systems.

  • 7. Work National Database Registries as a registrar, contacts discharged patients, their families, and physicians to maintain registry with follow-up information, such as quality of life and length of survival of cancer patients.

  • 8. Work with department managers to review policies and develops new workflows for EHR, coordinates training resources and provides on-going end-user training.

  • 9. Assist with the daily operations of the office. Duties may include answering the phone, inputting notes from patient's charts, scheduling appointments and general reception area duties.

What is MyCAA Funding?


The Military Spouses Career Advancement Account (MyCAA) program sets out to prepare eligible military spouses for the workforce by offering up to $4,000 of Financial Assistance (FA) from the Department of Defense (DoD). This is meant to encourage spouses of military personnel to pursue education, training, licenses, certificates and degrees leading to employment in Portable Career fields. The MyCAA program uses this funding to pay schools directly for coursework and exams taken by the approved spouse account owner.



Who is eligible for funding?


An eligible MyCAA candidate is the spouse of an active duty Army, Navy, Air Force, or Marine service member, or activated Reserve member in pay grades E1-E5, W1-W2, O1-O2.

If you are the spouse of National Guard and/or AGR member, the sponsor must be on federal Title 10 active duty orders as reported in DEERS.

Spouses of Guard/Reserve members in an Alert, Transition Assistance, or Post Deployment status are not eligible.

MyCAA accounts will be limited to the new $4,000 maximum benefit with a $2000 fiscal year cap. Waivers to the fiscal year cap will be available for spouses pursuing licensure or certification with a cost that exceeds the $2,000 fiscal year cap up to the total maximum assistance of $4,000.

Spouses must finish their program of study within three years from the start date of the first course.

Funding is limited to only Associate's degrees, certifications and licensure programs.

How do I establish a MyCAA Account?


Visit the MyCAA Spouse Portal online at https://aiportal.acc.af.mil/mycaa. The first step is to read the MyCAA Fact Sheet, and then a real-time DEERS eligibility check will determine if you are eligible to establish an account. If eligible, you will be required to read and sign the MyCAA Spouse Terms and Conditions Agreement. For guidance with MyCAA Funding, eligible Military Spouse's should contact a MyCAA Career and Education Consultant for assistance. Consultants are available Monday - Friday, 7am-10pm and Saturday 10am - 6pm EST. Consultants can be reached by calling 1-800-342-9647.

For more information view the Military One Source MyCAA FAQ

Program Tuition: $4000

Program Duration: 6 Months

Included with your Enrollment:

  • Expert-Led Online Video Lectures
  • Welcome Folder containing FAQ guides, Quick-start guide, login information, and more.
  • On-Demand Online Mentoring
  • Access to LiveMentors.com knowledgebase
  • Comprehensive New Student Orientation Guide
  • Relevant course textbooks, workbooks, and reference materials (upon acceptance of Book Loan Agreement)
  • Graduates of our programs earn a Certificate of Completion suitable for framing/display
  • ...and a few bonus items to get you started

Technical Requirements:

To view the technical requirements for our training, visit our Technical Requirements page.